Scharff, Callao. Scharff Sucursales en <city>

Rhys Williams - 2022-08-12

1 star is generous, if I could put minus 10 stars I would. Scharff are extortionists, plain and simple. Made up fake errors to justify the imposition of a £200 fine, double the cost of sending the package through FedEx I was trying to pick up, and then demanded an additional $50 for “storage”. When I kicked off about Scharff being a disgraceful licensee on behalf of FedEx and extorting money from vulnerable foreigners, the “fee” was reduced to $20, proving they are professional criminals and simply preying on international customers who are used to proper standards of service. I paid the $20 because I had been waiting four hours and simply wanted to be gone. Will be following up with FedEx to demand a full refund and lambasting Scharff. Stay away at ALL COSTS.

Christine Thomas - 2022-08-13

This people are the worse I arrived @ 8am as stated on the website only for the person at the door to tell me that they do not open until 830, I waited until 830 the person in charge ask me for my id only to come back and tell me the open @ 9 am. There is no customer service what do ever or a manager in charge

Chad Garrett - 2020-10-23

CONTACT FEDEX and file a claim against this company. I have learned that Scharff's computer system has crashed and they basically have no idea where anyone's package is. The are using excuses to stall delivery of packages and blaming it on customs. I was advised by a FedEx rep in the US that I should begin filing a claim for a lost item and I would recommend anyone reading this do the same. This company is bush league and obviously in way over their head. Horrible company! They have held my packages for 2 weeks and will not reply to emails and never answer the phone. As one user already stated avoid this business at all costs and use DHL. Any extra costs associated with using DHL will be well worth not having to deal with this company and their terrible customer service.

Magnolia Pretell - 2022-09-01

Very disappointed of the lack of professionalism, efficiency

Juan Diego Dianderas - 2021-02-23

I wish I could give this company a 0 star rating. My wife purchased some products online and we paid the seller a premium for shipping- order ended up costing 211 USD. After the order arrived, Scharff got in touch with us requiring a commercial invoice, we reached out to the seller who sent the commercial invoice to Fedex, assuming that as Fedex' representatives in Peru, Scharff would have some sort of communications channel with Fedex. After nearly two weeks, Scharff had no idea where the Commercial Invoice was and refused to get in touch with Fedex to request it. We contacted the seller and requested the invoice be sent to us directly so we could redirect it to Scharff. After this was done, Scharff hit us with a bill for over 110 USD - 50 of which were stated to be customs fees (a bit ridiculous but not Scharff's responsibility)- and over 60 USD for 'handling' and 'fees' including fees for the time the package had spent sitting in customs! Scharff charged us a nearly a full 30% of the total cost of our package just to get it from Customs to us! A package on which we had ALREADY paid FedEx for direct shipping to us! This company will do anything in its power to extort as much money as they can from you in spite of offering terrible, incompetent service. Avoid at all costs and do not use FedEx to ship anything to Peru.